Feb 6, 2017|
Brion Hurley talks about the work his is doing with LeanPDX.org, a network for Lean and Six Sigma professionals in the Portland, Oregon area, and how they are helping local non-profits.
Wade Underwood, a founding partner with Three Creeks Brewing Company, stops by Northwest Business to tell the story of building a brewpub in a Sisters Oregon.
The LifeSTYLest, Brandon Gaston, returns to Northwest Business to share how his business has been growing, invite you to some of his upcoming events and offer some practical fashion advice.
Wendy Ochs & Erin Hart from Izzy's Pizza join Northwest Business to tell us what new with the pizza buffet everybody that grew up in the northwest remembers from their childhood.
Alex De La Cruz & Chylon Pappas from First Federal Tech Credit Union join Northwest Business to tell the story of a a how a credit union built to serve the technology community became a leader in banking technology.
Automatically Generated Transcript (may not be 100% accurate)
No I intend ESPN Portland presents northwest business a week. Weekly one hour local business spotlight if you would like your business to be featured on northwest business please call 503535035. Million or email NW business said entercom.com. Now here's your host for northwest business Luke Anderson. Thank you for download the podcast for north. Here's my conversation with Brian Hurley is a process improvement for Rockwell Collins in Wilson this interview originally aired on nineteen. In Portland on February 4 2007. To. Brian thank you for joining. Thank you think I mean let's start with your your title process improvement console to what does that mean. Yes that's the generic name I'll use that makes it a little easier to understand. It goes under different titles of clean consultant or six sigma black belt or. Other things that are even more confusing. And at the symbol level it's. Going into business and helping them. Streamline what they do is either to eliminate errors and mistakes or cut down the time it takes from when a customer asked for a product or service. To the time that they actually get it and figure out all the ways that it gets hung up in that process of going through different departments and handing off from different people. And so understanding how that process operates as my job to help people see the waste and and take it out. I was introduced to six sigma when I were for Starwood Hotels or to hospitality before radio. Six sigma was introduced to us as a way to kind of go through the processes that we used it from what I understand it began in manufacturing with Toyota is that right. Lean manufacturing kind of based Anatolia so both have a background there's two different techno techniques one is lean and won a six sigma. And over the years it kind of merged together it and they did they can have a a similar beginning as well so. And early. 191940s. The US was looking for ways optimize their manufacturing through four in the model TN and some new line processes through World War II. App Store two things are going well for the US not so well for the Japanese and they really embraced all the opportunities to. To rebuild their economy and so they learned the from a lot of the techniques that the US was using at the time and effect and it took it to another level mastered it and so they got different influences over the years. Who brought in different approaches more with some more on the six him aside some more on the lean side and they kind of perfected that and then. And a full circle a lot of companies are now going back and Sam how are they. Able to grow Toyota. To the size they are today and and their quality level surpassed the US and in terms of vehicles in my eighties and so there really started to learn and now we're trying to bring it home and throughout. I don't we capitalize on their knowledge where do you fit in that process so I went to school and I got a background in statistics that the universe of Iowa. And I was more on the six against six sigma side where it's more data driven. Looking for at the numbers and trying to figure out how does is tied to our our financials can you give an example I'm sure. And actually it'll be good lead into the other part we'll talk about is. One of our headquarter facilities in Cedar Rapids, Iowa we have very large facility and one of the problems that is a very large electricity bill and has that this is Rockwell Collins or yes Bruntlett has an. I'm sorry it's aerospace parts company yes there Emeka. Here and in most and bill to South Portland remake. Heads up displays. So the pilots can keep their eyes on the horizon and I'll have to look down at the cockpit. Displayed. And then we have different facilities throughout the US we you were given example of your Iowa facility and to trying to cut on the power right. And so one of the things we started with was where's the data. And though we got out Rihanna bill but it's the same bill that you get if your house. Except much larger and so. Really they had sat down and kind of looked at that as an opportunity to cut and try to understand is there inefficiencies and waste and how we're spending electricity. So we spent a lot of time digging through and trying to get more detailed data but there's a walking around and taking samples of different sub stations or. Bringing together expertise in different parts of the building the maintenance group facility group and try to piece all this together to say where is the energy going. And so that effort is really. Lines of well with a six him aside is get the data crunched the numbers and and let that directly to what. Improvements to make what improvements were made in the in this situation. This when we were able to look at the heating and cooling that was going on in the building and it was space you're running 24 sevenths at the same temperature. Assuming that people were in their working so we were able to get other data that showed that on we can tell exactly when most people left. So we looked at like bad swipes of their employee. To security. They're they're played edging in and out of the building and that showed us when the majority people were leaving and then we could start to implement a setback program. And we piloted that picture we worked through all the kinks with that and then rolled out the rest of building in and say does greener thousand dollars. And and dollars so. And and very little. You know push back or complaints. Because we also had a little button that installed in the rooms that would allow them to override that. If they came in and a weekend or an odd time of night. And down needed it to be more comfortable. So we kind of dealt with the people side of it as well. So basically we are doing users taking this as much information she can get trying to look at it with a critical high gas and therefore you can go in and find the best ways to that was saved money to me be more efficient so some of the process and employees to. And I know that was big for us when we use six sigma do in the hospitality industry because. The product Oakley is the the of the the building itself in PO coming in that's how efficiently and get them through. So with. What you've been doing with Rockwell Collins you're now taking this and using it in what you call aid. Triple bottom line consulting practice where you're trying to help people with not only. Profitability but also the planet and people so explain what the triple bottom line approaches that you're taking to. Basically take your consulting practice to the next level. Right so over the years as I started working Rockwell that was one of the first projects where the light kind of came on in my head that. It's more than just getting to the bottom line of the the business and saving money but there's actually an environmental impact that came along with that. Churned out yet easy ESP isn't just with the example the Avery given. If you're using less energy that's not only good for the cost of their it's been good for the people that are there and it's great for the environment right. And so at that triple bottom line approach says for comedy to be sustainable they need to be looking at more than just profits they need to be looking at what they're doing. And what impact they're having on the planet. And Howard a interacting with the community. And the people that work in their business and if you don't have those three. Your company's and less likely to survive in the long run. Because something's gonna get eroded in those areas it is an impact your business eventually so. Sometimes is a little longer out picture that companies have a look at to see that but. We get very focused as companies for for profit companies that are are really owning in nine. Making those quarterly numbers and so. The growth of the sustainability movement a strategy committee to look beyond that. For those of you just joined the program we are talking with a Brian Hurley he's a process improvement consult with Rockwell Collins. You're looking to actually use it to help nonprofit. And earth friendly. Initiatives how old are you doing that what are the organizations to work yeah so from a couple of years ago Matt or Matt set up a group called mean Portland news basically. So the Linkedin group. And said hey we've learned these different tracks is lean six sigma and we feel like there's an opportunity we can give back and volunteer. In the Portland area is anyone interested in and joining the group and helping out. With nonprofits who may have never heard these concepts. But probably could use the help with than limited number resources they have more than a limited amount of funding they have they wanna make. Take advantage of that as much as possible and really maximize. The dollars that have been captured exactly groups exactly so. So last year too I think the groups really started to gain momentum. And now we've reached out to some nonprofits and are starting to help them with improvement projects and then the ideas to teach them. Some of our knowledge about how this works well and so they can carry that on and continue to. Can continue to make improvements after we leave to. What type of organizations are you looking to work with is there a certain size or a certain demographic or is it really just. The community outreach to chance to work with but some people that are trying to improve. I just Portland not just an article. Northwest but the plan Yasser. Yeah right now we have not really limited hum they're some nonprofits are very large and probably. Have their own staff of people to do improvements so we really focus on the ones are probably can't afford to have their own people. And also that are eager and willing to learn it it does take some time and there's some investment and and I effort affront to. To learn to do to conduct some of the events which may be. Multiple hours at a time or even days in some cases can give an example one of those events yeah SO just the last weekend this weekend or two ago. We we've been working with the rebuilding senator. So a lot of view from my were at that up in north Portland a Mississippi. Got the big tree out front and they receiving donations of construction materials. And other household goods. And then process that through and then with the money that they raise from selling the products they go out and help the community with building projects. And so great organization and they're very if you look at sustainability day. They develop people to give them work experience to go out and get. Other work they. Also help the community by giving homes to homeless or helping them build. Places for them to live and then there are keeping stuff out of landfill because there are diverting that that would have gone straight the landfill now they're taking yet. And trying to resell it give it to somebody else for reuse. So I think that's a great organization and we partnered up with and one of the things we did. His Alaska last two weeks ago was to reorganize part of their lumber yard area. To make it easier to find things to take broke free up some space and there are always limited with. Bringing in more products and having a place to put it so it can be sold. And so we're trying to free up the space and say does this stuff need to be here to begin this Morgan as commit label things can be put up signs so everyone knows where things need to go. We have different staff coming in now and everyone knows. Where to put things back so busy we're trying to eliminate a lot of time spent looking for things that really isn't hoping the customer it's not really open your organization grow. Do you said that six sigma and lean begin separately it. How many years ago. Debt number. Robby coming up on a hundred years of history and so these are not new techniques on how they get deployed is really what hasn't been changing over the years so. Linas self kind of gained a lot of momentum in mid to late eighties. And that was really studying the Japanese and what things they took from the US and some of them the key quality. I'm grand godfathers of quality that went over and help them. And then I'm tying him with some of the forward concepts of the assembly line and some of their own practices and learnings that they developed so. And then six in my kind of grew up out of lot of the same efforts but little bit more on the US side and and but as of load a more structured around. Finances and data and I'm more more rigorous approach so they both have a a place and that and I've studied both. And that eighteen years over two Rockwell and so. I see where they both are good complements to each other and so depending on the type of this year have one might fit better. And certain circumstances and others but. Did the real fundamental thing is understanding your customers are. Understanding the issues are having in trying to shorten the time it gets you you provide that product or service to them. And also to minimize the cost of doing that. And and removing errors and mistakes that get to them which hurts your ability to sell new stuff or new services to them. To your knowledge are there other groups that are other than mean Portland are there other groups that are using this to work with nonprofits. With a nonprofit kind of eliminates one of those pillars right so you're talking about profits people planet. And what you're doing is you're working with planet people people planet half and then the the profit is is basically just utilizing that the donations of these organizations kit. Do you know if there's anybody else's doing this. I don't know of any right now so. There are some. Groups that are most Omar are there's some activity going on Mike and Africa where some consultants have gone over and volunteered their time to work with. Villages and and and governments over there to implement a lot of these practices and and having success with that but. It seems like they're more one off and type of things where where it's actually. Not really a whole group of people. Necessarily so I think we're starting something here that we feel could. Scale and rep be replicated as any city in the US or in the world basically. And has been really. Than the value that. We get out of it as consultants as yet it takes a summertime but. We get to interact with people in the community who. Police are like minded and they want to give back so that's. Brings in a lot of really cool people. And then. The ability to learn from each other and say oh how do you ideas do that way that's really inching imminent and that back to my work in his that. That template or that technique or them they approach you took your lynching so. If there's anybody out there that is a member of an organization or is running one of these nonprofits how would they get a hold of view and how with the get a hold of the group or org groups that you're working with gas upper so we have a web site it's a lean CDX. Dot org. And gives and updates of the groups are working with and you know we have happy hours every month where we get to bring in new people who are Asian and ending volunteers. Or is gonna learn more so some may be very experienced people like myself or they may be. Wanting to learn more about lean and want to learn a hands on vs. Learning a bunch of PMI two classes. Which is really a better way to learn as hands on learning so we have opportunities for them a comment and participate in the events were having with the nonprofits mind that way. Yeah and we'd like bring in more because there's tons of nonprofits out there that. We'd like to reach reduce our limited and constrained in my in the number of a bit of people that are available to go do that work so more than mere acts is there anything that that we missed that we haven't gotten to that you wanted to bring up misconduct nudges the the other piece going back to the plan aside. I really think there's an opportunity that even within a business and organization and that's where I've been spending. A lot of my time at work is to. Carve out time to help. The facility in organization become more green or. Reduce their environmental impacts so. We've been looking at our composting programs are recycling programs are electricity usage and and in taking the same concepts of queen and six team and applying it to those. Has been very effective way to approach that and so I see that as another area where organizations. Com who are concerned about profit. There isn't dollars to be saved like I mentioned earlier and when they focus on the environment and look at their bills and and reduce there waste. And the permitting costs that they have been the processing of hazardous material all that is. Does affect their bottom lines and there's there's been opportunities there they would. Focus on that or start looking in those areas. Not to mention just the positive impact have moving forward in your company's going to be mop more profitable for generations. Provided there's a planet here yeah I think that's the the the ultimate yes says things got really badly then you won't have a business to operate in your bond your bottom line struggles when there's no people around to me that's that's that's. Coming cat gathering up a lot of that case studies have found some Environmental Protection Agency. Has done a lot to promote lean and six sigma as an out of the way for organizations to reduce their Marmol and packed so. A gathering collecting a lot of information together has been something I'm putting on a website called lean six sigma environment. Dot org. Lean six sigma environments that dot org if you want to work with Brian Hurley either if you are a member of a nonprofit organization out there. And you'd like to work with them to learn the six sigma for your organization. If you're out there and you wanna learn these for your business for your own career development there are opportunities to do that. He can go to leave PDX dot org. Or lean six sigma. All right thanks so much for now I'm going to. The thanks for having me. If you'd like your company to be featured on northwest business called 503535035. Minutes. Or email and W business at dinner come dot com.